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Family Base with iPhone
WAYWIL71
Member

When will Verizon provide the Family Base companion app for iPhones?

We're on day 2 of the free trial for Family Base, and am not sure why anyone would pay for the service.  While the "service" costs $4.99/month for everyone, apparently most of what we pay for is not available because Verizon won't create a companion app for the iPhone.  It appears this issue was first noticed in 2014, and there is still not an answer?  It would seem there are two options for Verizon:

1. Work with Apple to get the companion app on iTunes.  (Preferred option)

2. Cut the fee for iPhone users to $1.99/month so we are only paying for the items we can use.

If this issue were a couple of months old, it would be understandable.  But, two years in, there is no excuse for not having the companion app.  And, since Verizon doesn't provide an explanation anywhere for why there is no companion app, apparently they agree there is no excuse.

Since teens and pre-teens are not paying the bills, it would seem Verizon and Apple should provide the service the parents want.

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Re: Family Base with iPhone
vzw_customer_support
Customer Support

Being able to manage the lines on your account is definitely important so I understand your concern WAYWIL71. We are always here to help.

The Companion app is not available for iPhones, and we have no information at this time if or when it will become available in the future. The cost of this service $4.99 for all operating systems. But I can definitely forward your feedback.

What specific function are you trying to do on the child device that you are having difficulty with?

JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Family Base with iPhone
pherson
Leader

Since teens and preteens are the end users, if they need to be monitored like that they either don't need a phone or they don't need a smartphone. Verizon doesn't play a role in parenting; that's the parents job.

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Re: Family Base with iPhone
pherson
Leader

Also, it could very well be up to Apple why the application is not compatible. And the Verizon website specifically states it is not compatible.

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Re: Family Base with iPhone
Acrillix
Sr. Member

FamilyBase Companion App and any application that is on the Apple App Store goes through testing and decoding for safety and security. The app may be being denied on the App Store because it is essentially allowing remote access to the device or something similar. Who knows? Call Apple and ask them I guess.

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Re: Family Base with iPhone
vzw_customer_support
Customer Support

Being able to manage the lines on your account is definitely important so I understand your concern WAYWIL71. We are always here to help.

The Companion app is not available for iPhones, and we have no information at this time if or when it will become available in the future. The cost of this service $4.99 for all operating systems. But I can definitely forward your feedback.

What specific function are you trying to do on the child device that you are having difficulty with?

JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Family Base with iPhone
WAYWIL71
Member

Are you insane?  Using your "logic", if I go to a restaurant, order and pay for food, and then don't get the food, I shouldn't have gone to the restaurant in the first place because it's not their job to feed me.  I should have made my own sandwich.

Verizon offers a service for $5 per month to assist parent's with monitoring and limiting their children's phone usage.  I don't expect them to login and set up the restrictions, I just want to use the service I purchased to do what the service claims to do.

Next time you want to pontificate on the parent's role in a chat room, lay off the drugs for awhile first.

Re: Family Base with iPhone
WAYWIL71
Member

We want to limit who she can contact and monitor who she contacts (phone calls/texts).  Apparently, the companion app needs to be on her phone for this to truly work.  Also, we want to be able to find where she is, but this requires a separate service for an additional $10/month charge.  Plus, the restrictions make it so the Find Friend app will not work.

Overall, the theory behind this service seems good.  However, in our experience and in the research we have been doing, it doesn't appear this service is able to work in the way we would like it to, or in the way we thought it did.

The marketing of this service lead us to believe we could monitor and restrict our daughter's access, but the reality is that we can make it so her phone won't work in ways we want it to (i.e., Find Friends), and will work in ways we don't want it to (i.e., phone calls from total strangers from New York can be made to her phone).

Re: Family Base with iPhone
ChrisPotts4
Member

Really? Their phones are a privilege. But also a tool. Its an excellent consequence to take a way however its terribly inconvenient to not to be able to communicate with my older teen, who also happens to drive. You are right that there are times he does not need a smart phone - I want to take that away until he improves a behavior - WHICH IS THE POINT OF WANTING TO USE FAMILY BASE. Seriously, what kind of response is that? Beyond less than helpful and ridiculously judgmental....

Re: Family Base with iPhone
ChrisPotts4
Member

I find it interesting that a co-worker who has ATT and also teens with iPhones can open the ATT ap on his iPhone and turn off his child's data and limit texting to the safe contacts he's assigned...... Come on Verizon. ATT can do it... Why can't you???

Re: Family Base with iPhone
mOPNB
Member

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