Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Finally Resolved...

I have been frustrated since Saturday evening about the in-store pick up process and the lenghty delay in getting my new I-Phone.  However, I did finally get a notification that I could collect my phone from the store today and received really great customer service.  In the spirit of giving credit where credit is due, Anthony at the Wireless Zone store in Martinsville, VA was excellent.  

I hope that the corporate office will look into the system glitches that create painful delays in on-line customers getting their in-store pick ups immediately.  I select in-store pick up for other retailers and even grocery stores and have never had this type of issue. It was especially troubling because the phone was in stock at the time I arrived at the store initially.  During my sad waiting period, I read lots of feedback on this forum and all over the net about this issue.  This is a challenge that should be corrected immediately.

Shout out to Anthony - he is the reason I am not a Sprint customer right now!

Re: Finally Resolved...
Customer Support

Hello DrPeppercorn, we are glad you were able to collect your phone from the store. We are even happier to see Anthony provided a world-class experience. However, we are sad to see you did not have a good online (in-store pickup) purchase experience. Your input is taken seriously and will be forwarded to the proper venues, so we can improve as a company. We appreciate your time and patience.