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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Forgot to erase old phone.
Mooches
Member

I just purchased a new IPhone 14 and transferred all my info onto it but then realized that I didn’t reset the factory settings or remove Find my iPhone info from my old phone.  I still have the old phone and was wondering if it’s ok to activate it again to do this and then switch it back to the new phone since I won’t  get the promotion involved when I bought the new phone if it’s not erased.

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Re: Forgot to erase old phone.
vzw_customer_support
Customer Support

Hello, Mooches, and thank you for reaching out for support. I am here and happy to help! You can turn off Find My by navigating: Settings > Your Name > Find My and deleting the device. You can also remotely erase your device from Find My by signing into the Apple account you has attached to the device! Here is a link to help: https://support.apple.com/guide/icloud/erase-a-device-mmfc0ef36f/icloud. You can factory reset the device without having to activate it (unless wanted). Here are steps to help erase all content and settings: Settings > General > Transfer or Reset iPhone, then tap Erase All Content and Settings.

*Cheyenne

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Re: Forgot to erase old phone.
Mooches
Member

Thank you so much

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