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Got the Kenya plan and now my phone doesn't work
Dkb1960
Member

Last night I upgraded to ios9. This morning, after speaking to a VERIZON rep to implement the Kenyan data and calling plan, my phone stopped working. Text and everything else is fine. I've restarted the phone. Nothing. Anyone else know what to do?

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Re: Got the Kenya plan and now my phone doesn't work
vzw_customer_support
Customer Support

I regret to learn of the difficulites you are experiencing after updating the iOS on your phone DKB. I know how important is to ensure you are able to use your phone when traveling out of the country. What exactly is going on with your phone when you try to make a phone call?What model iPhone do you have? Have you reached out to our Global Support Team at 908-559-4899.



Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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