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Group messaging
TaraK
Member

Ever since I got the iPhone 6 I have not been able to send or receive group text messages. The field is on in the settings.  Any thoughts??

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Re: Group messaging
vzw_customer_support
Customer Support

Let's get the group messages flying, TaraK! What happens when you send or receive a group message? Does this always happen with the same contacts or have many been tested? Are other MMS working like emojis in SMS and picture messages?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Group messaging
elliew
Sr. Member

It is possible that your line has MMS blocked - it's worth checking your Verizon features just to be sure

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Re: Group messaging
TaraK
Member

Thanks, I do not receive any group messages and when I send a group message

it comes back as not delivered. I have tried several different groups and

they just won't go through. My settings have MMS messaging and group

Messaging on. ???

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Re: Group messaging
TaraK
Member

Thanks, My MMS messaging and group messaging are both on and there is

nothing blocked when I check that???

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Re: Group messaging
vzw_customer_support
Customer Support

Hi TaraK! Let's get your MMS messaging flowing again! Let's check on a couple of settings for you. Let's go to Settings > Cellular > verify Cellular Data is on. Then tap on Enable LTE and verify Voice & Data or Data only is on. Then scroll down to Roaming > Verify Voice & Data Roaming is on. Then go back to Settings > Messages. Verify MMS messaging and Group Messaging is ON. Once settings are updated, power off phone completely till you see Slide to Power off. Keep us posted! Thanks!

KristieQ_VZW

Follow us on Twitter @VZW Support

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