Last week, I went back East (Upstate NY) for a family reunion where I took a ton of videos & photos with my BRAND NEW, less than 3 weeks old iPhone 6. For some reason (probably because of lack of Verizon coverage in the area), the photos & videos did not backup to the iCloud. The last backup to the iCloud was actually done from the plane on my way to NY!
A few days later, I left NY to fly back to LA. When I got on the plane in NY, the phone was working. By the time I landed in LA, the phone was DEAD as a doorbell. It would not charge nor turn on. DEAD. I did absolutely nothing to the phone to cause it fail. When I got home, I tried every reasonable solution suggested online. Nothing worked.
The next day, I called Verizon & explained what happened. The only solution offered by Verizon was to send me a replacement phone.
I then took the phone to Apple. After running some diagnostic tests, Apple said that the phone was completely dead & could not be fixed. Apple offered to repair the phone & give me a loaner while it was being repaired. However, Apple said that the repair would wipe out everything on the phone including my photos & videos. So, naturally I declined Apple's offer.
I asked Apple if there were a way to retrieve my photos & videos. Apple said I had to take the phone to someone who does iPhone data recovery. They gave the number of a data recovery center who wanted $800 just to run some diagnostic tests! (The Apple rep acted like he was in a hurry to get to the next customer!) I then took the phone to another authorized Apple repair center who confirmed the phone was dead & could not be repaired but they did not have the capabilities to retrieve my photos or videos or do any kind of data recovery.
Verizon has already sent me a replacement phone but I am heartsick that I cannot retrieve my photos or videos from my family reunion. (I will return the phone as soon as I solve the retrieval of the videos & photos). It makes no sense that a phone I had less than three weeks would crash & burn for no reason. It equally makes no sense that neither Apple nor Verizon do not have the capability to retrieve my photos & videos taken over only a 2 or 3 day period.
I believe that that Verizon &/or Apple are responsible for the loss of my photos & videos. If the photos & videos can be retrieved by a data recovery center, then Verizon &/or Apple should pay the cost of that retrieval. I am sick to death of being held hostage by these mega-corporations. I'm sure they are hoping I will throw in the towel on this one but I will not. It's too important &, for whatever reason, they are responsible.
Meanwhile, does anyone else have any suggestions on how/where/by whom I can retrieve my photos & videos? Thanks, everyone.