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Has anyone encountered any issues connecting to Wi-Fi Calling?
ManuelG
Member

I switched to Verizon 2 days ago and purchased an iPhone 7 plus. My first device would not connect to Wi-Fi Calling at all. I went back to Verizon yesterday and spent 2 hours troubleshooting in the store as none of the employees claimed to have any first hand knowledge with Wi-Fi Calling. Eventually, they decided on replacing the device as it was less than 24 hours since activation. Now with my new device, it will only connect when I activate Airplane Mode. As soon as I deactivate Airplane Mode, Wi-Fi Calling is no longer active.

With my new device, I have reset the network settings and also performed a full restore on the device setting it up as a new iPhone. Still no luck.

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Re: Has anyone encountered any issues connecting to Wi-Fi Calling?
vzw_customer_support
Customer Support

We do appreciate your time Manny. I understand how important it is to get WiFi activated and you should not have to go through this much trouble. I would like to see what options you have since you have done a full restore on your phone. I have sent you a private message to assist further.

AmberF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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