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Help? My new/replacement iPhone 6 always reverts to activation screen when service is lost and reacquired.
cherryyarn
Member

My old iPhone was going to a blue screen / restart cycle... so Verizon replaced it (thank you).

The replacement iPhone 6 I received is having more issues right out of the box.

Everytime my phone loses service (which happens a lot... just a trip to the grocery store here in the country)... the activation screen pops up. I THINK it comes up when it finds service again.

Two issues with this:

1. It's an annoyance to have to enter my iCloud ID (email) and password EVERY SINGLE TIME I lose service.

2. The ONLY way to 're-activate' the phone is over WIFI (it will NOT work over cellular when the activation screen is up).

When the phone is working, it'll work on anything (iMessage/iCloud, 4g LTE, and extended service with wifi disabled). I can make calls, text, browse the web... everything is fine... until it's not.

Verizon tech support tier 1 had me do everything in their manual.

Verizon tech support tier 2 had me go through a reset process (data stayed in-tact, just reset settings/network settings). They also replaced my SIM card (which I was SURE would fix it: nope).

I do not know what else to do... this is VERY frustrating now... I am stranded without a phone when I'm on the road because I cannot access WIFI to activate it for the 1,000th time unless I'm pulled-over near McDonalds or something.

I think it's time for some account credit... and for a real solution to this problem... hoping somebody out there has an answer...

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Re: Help? My new/replacement iPhone 6 always reverts to activation screen when service is lost and reacquired.
MiiHere
Leader

Why haven't you had them replace it again?

Re: Help? My new/replacement iPhone 6 always reverts to activation screen when service is lost and reacquired.
47seijar
Sr. Member

Sounds like a bad unit to me too. Take it directly to an Apple Store (make a Genius Bar reservation first) and let the real pros sort it out. If they cannot fix it on the spot they'll probably give you brand spankin' new one right there.

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