I made a mistake on my iPhone 13 upgrade pre-order, so want to cancel the pre-order and create a new one.
When I try to cancel the order on the website, I get an error saying there were "technical issues" and I should call Customer Service at 800.922.0204. After waiting on hold, a rep said he'd try to transfer me to someone who could help, but I ended up back at the start menu!
Also tried Verizon website chat. When it saw the word "cancel" it gave me a link to cancel the pre-order, but as with the main website, that doesn't work.
Could a Verizon rep please help me with this? Thanks in advance.
We are here for you. We understand the importance of getting this order canceled, so you can redo it correctly. Can you please send us a Private Message, so we can assist? *Lisa
PM sent, thank you
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