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Help canceling iPhone 13 pre-order
drdmr
Member

I made a mistake on my iPhone 13 upgrade pre-order, so want to cancel the pre-order and create a new one.

When I try to cancel the order on the website, I get an error saying there were "technical issues" and I should call Customer Service at 800.922.0204. After waiting on hold, a rep said he'd try to transfer me to someone who could help, but I ended up back at the start menu!

Also tried Verizon website chat. When it saw the word "cancel" it gave me a link to cancel the pre-order, but as with the main website, that doesn't work.

Could a Verizon rep please help me with this? Thanks in advance.

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Re: Help canceling iPhone 13 pre-order
vzw_customer_support
Customer Support

We are here for you.  We understand the importance of getting this order canceled, so you can redo it correctly.   Can you please send us a Private Message, so we can assist? *Lisa

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Re: Help canceling iPhone 13 pre-order
drdmr
Member

PM sent, thank you

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