The task was to transfer a verizon number from a business account to a verizon personal account, pretty simple or it should have been. Started the process on Nov 12th. It is now Nov 30th and no closer to a solution. After 15 plus calls, a couple of chats, numerous verizon agents among several departments and a new SIM card, nothing has been done. I have been hung up on and supposedly the task "elevated" to no avail. We are leaving their services after a decade of being their customer. Cant believe it! I wish I could let someone know of what a poor process this is and an even worse experience. I hope someone reads this that has authority to do something about it. Wish the outcome could have been more amicable.
I'm so sorry to learn about what happened. It saddens me to think we may lose you, and I'm here to help you with a resolution. Please contact our Port Center directly, for further assistance. You can reach them at 888-844-7095. Their hours of operation are:
Sun 9AM-9PM CT
Mon-Sat 7AM-11PM CT
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