An Accepted Solution is available for this post.
Hotspot isn't working- it's turned on for voice and data
Michelle_Adams66
Newbie
‎03-28-2015 08:40 AM

Any assistance is greatly appreciated

Labels (1)
Labels
0 Likes
3 Replies
An Accepted Solution is available for this post.
Re: Hotspot isn't working- it's turned on for voice and data
Weth
Legend
‎03-28-2015 09:28 PM

What plan do you have, what is happening when you try?

0 Likes
An Accepted Solution is available for this post.
Re: Hotspot isn't working- it's turned on for voice and data
vzw_customer_support
Customer Service Rep
‎03-30-2015 08:54 AM
I'm sorry to hear your Hotspot isn't working Michelle_Adams. I know this is frustrating. What device do you have? Do you receive an error message when you try to access the internet or make a call?


KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes
An Accepted Solution is available for this post.
Re: Hotspot isn't working- it's turned on for voice and data
Michelle_Adams66
Newbie
‎03-31-2015 09:00 AM

It's an iPhone 6 (the smaller one). It sometimes works, but now it isn't working at all. I was on the phone with Verizon on Saturday, but they couldn't sort it out. Thanks.

No error messages. The Wi-Fi is off and all the settings are correct. I'm going to have to get Wi-Fi for the house...

Regards,

Michelle Adams

Adams EDRMS and Database Consulting

E: Michelle@AdamsEDRMS.com<mailto:Michelle@AdamsEDRMS.com>

Australia: +61 410 645 780 (please do NOT call during my time in the US)

United States: 703-673-8207 (please use this number whilst I'm in the US)

ABN: 41985754102

ACN: 604 133 860

0 Likes