Hotspot is not working. Apple tried 3 different phones with no success. Phone has been wiped out and not set up from iTunes or cloud then tried to reconnect using the hotspot still unsuccessful. Remove the device from the manage wireless network. No luck. Reset all network settings and erase all content settings. No luck. VZ removed the hotspot option from my phone plan and added it back. No luck. The hotspot says it is connected but my computer and other one I've tried stated no internet connection but my phone says it's connected.
I have replaced the SIM card as well. I've been dealing with this issue since Feb. I'm not sure why the networking team has not contacted me directly. The people in tech support always guarantee me that they will follow up with me. However I do not hear back from anyone but my tickets are always closed. This baffles me! The hold times to speak with a rep is awful. Tired of holding with no results.
What if you turn the hotspot on and have someone else's iphone or ipad connect. Does that work.
I suspect this is going to be a networking issue with the PCs and not the phone or Verizon. IF the above works, then that nails the issue.
No it does not connect another phone, iPad, or computer. Apple tried it in the store. They used their company's iPhone and it connected just fine with my computer, iPad, and the MacBook in the store. My coworker has a Verizon iPhone and her phone will connect my computer using her hotspot.
Yes I've been dealing with them for months and no one can seem to resolve the issue. The rep in the store saw the same issue and also used his phone to connect with my laptop. He stated well I'm not a technician so you will need to call Tech Support because there is an issue.