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How Can My Son Restore His Information On His New Phone Via iCloud?
VJIGROVE2003
Newbie
‎08-09-2017 11:34 AM

My sons phone on my account was lost so I suspended his line and his contract is up in December so I'm going to cancel his contract his father bought him a phone and his line so I'm trying to set up his iCloud and it keeps saying that it's sending the verification code to the old number that was spend it and I can't get him in his iCloud so that he can get all his back up

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Re: How Can My Son Restore His Information On His New Phone Via iCloud?
lukevinyl
Specialist - Level 2
‎08-09-2017 11:37 AM

Contact Apple, as what you are describing is an issue with the Apple credentials which no one at VZW or on the communitiy forums is likely going to be able to assist with....

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Re: How Can My Son Restore His Information On His New Phone Via iCloud?
VJIGROVE2003
Newbie
‎08-09-2017 11:35 AM

Help

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Re: How Can My Son Restore His Information On His New Phone Via iCloud?
lukevinyl
Specialist - Level 2
‎08-09-2017 11:37 AM

Contact Apple, as what you are describing is an issue with the Apple credentials which no one at VZW or on the communitiy forums is likely going to be able to assist with....

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Re: How Can My Son Restore His Information On His New Phone Via iCloud?
vzw_customer_support
Customer Service Rep
‎08-11-2017 11:45 AM

@VJIGROVE2003 Making sure that we keep all the information we need is important. I want to ensure you get the assistance that you need. Here at Verizon, we don't have any access to iCloud accounts. I would recommend reaching out to Apple (800-692-7753) to help reset the password. Please visit http://apple.co/2uvtFJw for additional information.

EvelynR_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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