How Can My Son Restore His Information On His New Phone Via iCloud?

[VJIGROVE2003]

My sons phone on my account was lost so I suspended his line and his contract is up in December so I'm going to cancel his contract his father bought him a phone and his line so I'm trying to set up his iCloud and it keeps saying that it's sending the verification code to the old number that was spend it and I can't get him in his iCloud so that he can get all his back up

[VJIGROVE2003]

Help

[lukevinyl · Accepted solution]

Contact Apple, as what you are describing is an issue with the Apple credentials which no one at VZW or on the communitiy forums is likely going to be able to assist with....

[vzw_customer_support]

@VJIGROVE2003 Making sure that we keep all the information we need is important. I want to ensure you get the assistance that you need. Here at Verizon, we don't have any access to iCloud accounts. I would recommend reaching out to Apple (800-692-7753) to help reset the password. Please visit http://apple.co/2uvtFJw for additional information.

EvelynR_VZW

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