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How do I cancel mislead Apple purchases?
LRUDOLF23
Member

I want to cancel the apple purchases I've made because I thought I was buying more storage for my phone but Verizon is telling me it's iCloud. HELP PLEASE I do NOT want these charges.

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Re: Cancel mislead purchases
kaebfly
Leader

Was this an Apple iCloud purchase or a Verizon Cloud purchase? If it's Apple then you will need to contact their CS to see if they will allow a one time refund or at least cancel future payments. In many cases though you may not be given a refund as sales are final but it never hurts to ask.  You can't buy more physical storage for your device except by buying a new device.

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Re: Cancel mislead purchases
pherson
Leader

Charges for what? They are usually final.

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Re: Cancel mislead purchases
vzw_customer_support
Customer Support

Look no further help has arrived LRUDOLF23. I apologize for any confusion regarding your purchase.


Where and when was the purchase made? Was it done with an order of a new phone or was a purchase you made on the phone? Was the purchase charged to your VZW bill or to the card registered to your Apple ID?


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cancel mislead purchases
kaebfly
Leader

Was this an Apple iCloud purchase or a Verizon Cloud purchase? If it's Apple then you will need to contact their CS to see if they will allow a one time refund or at least cancel future payments. In many cases though you may not be given a refund as sales are final but it never hurts to ask.  You can't buy more physical storage for your device except by buying a new device.

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