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How do I clear everything from my device before I return it?
bslick
Member

How do I wipe everything off of my I phone before I send it back to Verizon?

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Re: I got a new phone..How do I wipe everything off of my Iphone before i send it back to verizon?
kaebfly
Leader

Follow the steps in this Apple Support Article on how to clear everything and get it ready to send back. https://support.apple.com/en-us/HT201351

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Re: I got a new phone..How do I wipe everything off of my Iphone before i send it back to verizon?
kaebfly
Leader

Follow the steps in this Apple Support Article on how to clear everything and get it ready to send back. https://support.apple.com/en-us/HT201351

Re: I got a new phone..How do I wipe everything off of my Iphone before i send it back to verizon?
vzw_customer_support
Customer Support

Bslick,


Congratulations on your new phone.  Let's make sure you delete your phone's content successfully.  Here is a link http://vz.to/1Kldb56 that will provide the steps on how to delete the content on your iPhone.  The link does say iPhone 4 mode, but the steps are the same. 


EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I got a new phone..How do I wipe everything off of my Iphone before i send it back to verizon?
stsh
Member

This did not work for me.  I have an Apple 7plus and i keep getting a message saying Verification failed there was an error connecting to the apple id server.  All my pictures are still on my phone

 

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Re: I got a new phone..How do I wipe everything off of my Iphone before i send it back to verizon?
vzw_customer_support
Customer Support

Thank you for trying to the steps to try to erase your device. Is your old phone connected to Wifi? Please try again while making sure that device has data access to erase all of your content. 

 

RogerZ_VZW

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