Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
How do I clear my voicemail even after I have deleted everything?
6jmp
Member

I deleted about half of my voicemail messages, and cleared out the cache of deleted messages, but it still won't allow new messages to be left.  I used to get a pop-up that warned me "Voicemail 92% full", or "100% full" but that doesn't show anymore.  How can I A) determine how much space is really available, and B) allow new messages to be left without deleting all that are currently saved?

Labels (1)
1 Solution

Correct Answers
Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Member

Ah, figured out the problem! When I did *86 I realized I had 15 "new"

messages that were from a blocked caller. Since he caller was blocked the

messages weren't showing up on my voicemail screen. Cleared those out and

we're good to go!

Thank you!

On Wednesday, June 24, 2015, Verizon Wireless Customer Support <

View solution in original post

Re: Voicemail still says full after messages are deleted (iPhone 6)
MiiHere
Leader

How many do you have saved?

0 Likes
Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Member

25. There had previously been about 35 saved, deleted 10.

0 Likes
Re: Voicemail still says full after messages are deleted (iPhone 6)
MiiHere
Leader

Basic voice mail lets you have 20 voice mails, not sure if they count ones under the saved section.

Voice Mail | Verizon Wireless

Right above where it says "page contents" you can view the different facts based on what type of voice mail service you get:

Basic, Basic Visual voice mail, premium visual voice mail and voice mail for iphone

0 Likes
Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Member

According to the chart I should be able to have 40 message saved.  I don't want to lose my remaining messages but also would like to get new ones.  Any suggestions, Verizon?

0 Likes
Re: Voicemail still says full after messages are deleted (iPhone 6)
sprmankalel
Leader

Have you gone into the deleted messages on the voicemail section of the phone app and deleted them fully?

0 Likes
Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Member

Yes!

0 Likes
Re: Voicemail still says full after messages are deleted (iPhone 6)
vzw_customer_support
Customer Support

I appreciate all of the steps you have taken, 6jmp. Currently, if someone is directed to your voicemail, do they receive an error stating your inbox is full or are they able to leave a message? If they are able to leave a message, are you notified? You mentioned deleting some messages. Are those messages also deleted if you access your voicemail using *86?


AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Member

Ah, figured out the problem! When I did *86 I realized I had 15 "new"

messages that were from a blocked caller. Since he caller was blocked the

messages weren't showing up on my voicemail screen. Cleared those out and

we're good to go!

Thank you!

On Wednesday, June 24, 2015, Verizon Wireless Customer Support <

Re: Voicemail still says full after messages are deleted (iPhone 6)
rockyyy
Member

PERFECT ANSWER! Thank you

Ah, figured out the problem!  When I did *86 I realized I had 15 "new"

messages that were from a blocked caller.  Since he caller was blocked the

messages weren't showing up on my voicemail screen.  Cleared those out and

we're good to go!

Thank you!