How do I clear my voicemail even after I have deleted everything?
6jmp
Enthusiast - Level 2

I deleted about half of my voicemail messages, and cleared out the cache of deleted messages, but it still won't allow new messages to be left.  I used to get a pop-up that warned me "Voicemail 92% full", or "100% full" but that doesn't show anymore.  How can I A) determine how much space is really available, and B) allow new messages to be left without deleting all that are currently saved?

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Correct answers
Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Enthusiast - Level 2

Ah, figured out the problem! When I did *86 I realized I had 15 "new"

messages that were from a blocked caller. Since he caller was blocked the

messages weren't showing up on my voicemail screen. Cleared those out and

we're good to go!

Thank you!

On Wednesday, June 24, 2015, Verizon Wireless Customer Support <

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Re: Voicemail still says full after messages are deleted (iPhone 6)
MiiHere
Champion - Level 3

How many do you have saved?

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Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Enthusiast - Level 2

25. There had previously been about 35 saved, deleted 10.

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Re: Voicemail still says full after messages are deleted (iPhone 6)
MiiHere
Champion - Level 3

Basic voice mail lets you have 20 voice mails, not sure if they count ones under the saved section.

Voice Mail | Verizon Wireless

Right above where it says "page contents" you can view the different facts based on what type of voice mail service you get:

Basic, Basic Visual voice mail, premium visual voice mail and voice mail for iphone

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Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Enthusiast - Level 2

According to the chart I should be able to have 40 message saved.  I don't want to lose my remaining messages but also would like to get new ones.  Any suggestions, Verizon?

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Re: Voicemail still says full after messages are deleted (iPhone 6)
sprmankalel
Champion - Level 3

Have you gone into the deleted messages on the voicemail section of the phone app and deleted them fully?

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Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Enthusiast - Level 2

Yes!

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Re: Voicemail still says full after messages are deleted (iPhone 6)
vzw_customer_support
Customer Service Rep

I appreciate all of the steps you have taken, 6jmp. Currently, if someone is directed to your voicemail, do they receive an error stating your inbox is full or are they able to leave a message? If they are able to leave a message, are you notified? You mentioned deleting some messages. Are those messages also deleted if you access your voicemail using *86?


AndreaS_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail still says full after messages are deleted (iPhone 6)
6jmp
Enthusiast - Level 2

Ah, figured out the problem! When I did *86 I realized I had 15 "new"

messages that were from a blocked caller. Since he caller was blocked the

messages weren't showing up on my voicemail screen. Cleared those out and

we're good to go!

Thank you!

On Wednesday, June 24, 2015, Verizon Wireless Customer Support <

Re: Voicemail still says full after messages are deleted (iPhone 6)
rockyyy
Enthusiast - Level 1

PERFECT ANSWER! Thank you

Ah, figured out the problem!  When I did *86 I realized I had 15 "new"

messages that were from a blocked caller.  Since he caller was blocked the

messages weren't showing up on my voicemail screen.  Cleared those out and

we're good to go!

Thank you!