Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
How do I unlock my iphone 6

I haven't entered the password a lot I use touch id and when I restarted it asked for the password and I tried multiple times and it now says connect to itunes and when I did it said it couldn't restore it back to the original settings because I have Find My Iphone enabled but I can't turn it off without unlocking the phone.. where do I get it unlocked at Verizon or at an Apple store?

Labels (1)
Re: How do I unlock my iphone 6
Customer Support


I'm sorry to hear about the trouble you're experiencing accessing your device! I understand how important it is to have it up and running again. With the device being in such a lock state and unable to restore through iTunes, reaching out to Apple directly will be the best path to take.

Follow us on twitter @VZWSupport