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How to make a phone claim?
SEASMI15
Member

trying make a claim on my I phone 7 but keep bringing up the phone I turned on how can claim the I phone 7

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Re: make claim
vzw_customer_support
Customer Support

We're sorry to hear it became necessary to file for an insurance replacement, SEASMI15, and that you're running into trouble when filing the claim. We're here to help this go more smoothly. Have you already tried the suggestion offered by Elements in this forum? In addition to the claim online option at (www.phoneclaim.com/verizon), you may also dial Asurion directly at 888-881-2622.

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: make claim
Elements
Sr. Member

It sounds like you already activated another phone, and now it won't let you make a claim on the old phone? They normally need you to make the claim while the old phone is still active. You may need to temporarily activate the old phone long enough to make the claim, and then activate your new device again.

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Re: make claim
vzw_customer_support
Customer Support

We're sorry to hear it became necessary to file for an insurance replacement, SEASMI15, and that you're running into trouble when filing the claim. We're here to help this go more smoothly. Have you already tried the suggestion offered by Elements in this forum? In addition to the claim online option at (www.phoneclaim.com/verizon), you may also dial Asurion directly at 888-881-2622.

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: make claim
sprmankalel
Leader

Call the insurance company and tell them exactly which phone you wanted to replace.

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Re: make claim
bd94s10
Sr. Member

If this site isn't working then call Asurion directly: File a Phone Insurance Claim for Your Verizon Wireless Device

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