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I CAN'T USE MY IPHONE
KIMMOO38
Member

I recently got up early to go shopping, but to my surprise, I didn't have the internet on my phone today. So I couldn't view any store maps while trying to shop. This has been the second time I have had the problem. Does Verizon forget about the customers that don't have 5G?

So I called 611 on my Verizon phone, and the automated system replied but I couldn't reply to the system by using my keyboard. I had to call 4 times before I was able to get the assistance needed to get my phone working. Oh, so Verizon will know the link sent as a message doesn't work if you are having mobile phone internet issues.

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Re: I CAN'T USE MY IPHONE
vzw_customer_support
Customer Support

KIMMOO38, we are here for your support, and we are sorry to hear about your experience. Allow us the opportunity to assist. Are you still experiencing concerns with your internet connection? How are your phone calls and text?  May we have your nearest intersection, City, and zip code, so we can accurately pinpoint your location?

-Sylvia

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