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I am having trouble with group messaging!
hello_2
Member

I had Apple on the phone, connected my phone to iTunes and reset back to the factory settings and still cannot get a group message. I can initiate one but not receive one initiated, only get another group member's reply to the message. I got my 5S from a friend and they never had trouble with group messaging. Stumped!

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Re: I am having trouble with group messaging!
vzw_customer_support
Customer Support

Hello!, thank you for bringing this to our attention and we certainly want to get your group messaging back to normal. This is very strange and let's work together on getting this resolved. Is regular text messaging working properly? Have you spoken to Apple about this issue you are experiencing?


GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I am having trouble with group messaging!
hello_2
Member

I first call Verizon about the issue. I had to use a friend's landline to

have them troubleshoot the phone. They reset it or something, I cannot

remember but they thought they had reestablished to working order. But

still unable to receive a group message.

I called Apple and spent 2 hours on the phone with them and we actually

reset the phone to the factory settings. My entire group at school, 8

others received a group message from our instructor, I could not.

I don't understand! The only option I have left at this point is to take it

into Apple and see if they can do something.

(the friend I received the phone from, because their company approved an

upgrade to the '6', said they never had trouble with group messaging)

Julie

On Fri, Feb 26, 2016 at 10:02 AM, Verizon Wireless Customer Support <

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Re: I am having trouble with group messaging!
vzw_customer_support
Customer Support
hello!,

We appreciate the additional details. We are not giving up yet. Group messages actually run over a data connection, similar to picture messages. Are you receiving pictures ok? Do you see a difference if your phone is connected to WiFi or cell data?


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I am having trouble with group messaging!
hello_2
Member

still having trouble, I found apple toolbox and was told there to change

the DNS number to google's public network, 8.8.8.8, why I don't know but

this is what I was directed to do for my iphone?! So I did it and will wait

for the next group message. It seems that I have the trouble with the

person who initiates the message. They are coming from iphones so it is

quite perplexing!!

On Sun, Feb 28, 2016 at 6:13 PM, Verizon Wireless Customer Support <

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