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I am still receiving messages on my iphone5 after I purchased iphone 6 .whatto do
lizzyonlaurel
Member
‎02-08-2015 09:32 AM

I purchased the iphone 6 Friday. I am still receiving messages on old  iphone 5. Do I need to do anything or report it to verizon?

Caan't send messages but Alerts and notifications and messages are coming in on both devices.

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Correct Answer!
Re: I am still receiving messages on my iphone5 after I purchased iphone 6 .whatto do
vzw_customer_support
Customer Support
‎02-08-2015 10:31 AM

lizzyonlaurel,

Messages are awesome and we want to make sure we get the messages sent to the right device. In order to do so the old phone needs to be turned off. If you are needing to keep the old device on still, we encourage you to turn messaging off under Settings. This will prevent any more messages being sent or received on the old device.

RobinD_VZW

Follow us on twitter @VZWSupport

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