Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
I can't get Family Base to shut down kids iPhone 6
KingW
Member

What more do I need to do?

Labels (1)
0 Likes
Re: I can't get Family Base to shut down kids iPhone 6
vzw_customer_support
Customer Support

KingW, Hmm that''s very odd. I want to make sure that we are able to get everything set up for you. When you are in the family base website and you click on the Usage Limits, is there a check mark in the box for a "Hard Stop" for data once it reaches it limits? http://vz.to/1ziTdAH

KevinR_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: I can't get Family Base to shut down kids iPhone 6
KingW
Member

So I should check or uncheck that box and not the time restrictions?

0 Likes
Re: I can't get Family Base to shut down kids iPhone 6
KingW
Member

How do I disconnect her iPhone when we go to dinner? I don’t see a setting in my Family Base App for my Android phone.

0 Likes
Re: I can't get Family Base to shut down kids iPhone 6
vzw_customer_support
Customer Support

KingW,

Thanks for the quick reply. If you are looking to set up time restrictions you would need to select the days of the week and the start time and end time for the restriction to take place (make sure the Time Zone matchs with the Time Zone you are in). This link might be a helpful tool on how to get the services set up the correct way. http://vz.to/1ziWZKf

KevinR_VZW
Follow us on Twitter @VZWSupport 

0 Likes
Re: I can't get Family Base to shut down kids iPhone 6
KingW
Member

A LOT of these controls DO NOT work with Apple iPhone.

0 Likes
Re: I can't get Family Base to shut down kids iPhone 6
Not applicable

Blame Apple not Verizon Family Base works best with android phones.

0 Likes
Re: I can't get Family Base to shut down kids iPhone 6
vzw_customer_support
Customer Support

KingW, I understand your concern. There are limitations on the iPhone for the Family base functions to work. The iPhone does not have the ability to have the FamilyBase Companion Application. There are certain restristion you can have on the iPhone through the setttings of the device: http://bit.ly/1zj26dA.

KevinR_VZW
Follow us on Twitter @VZWSupport

0 Likes