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I got my iPhone 5 inactivated but can't get my new iPhone 6s to activate
scrouchcst
Member

help.....I inactivated my old phone but now I can't get my new one activated

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Re: I got my iPhone 5 inactivated but can't get my new iPhone 6s to activate
smith6612
Sr. Member

How was the iPhone 5 deactivated? Was it done by calling Verizon?

If you ordered this phone as an upgrade against your line, make sure you use the automated phone system number provided by Verizon with the phone to activate it. Otherwise, join Verizon Wireless Live Chat or call them by another telephone to find out what went wrong, if the phone is not working.

Be sure your old device is turned off whenever trying to activate your new phone. It cannot be on until activation goes through.

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