I keep getting an error code when I try to purchase a ringback tone.
Susan7228
Enthusiast - Level 1

I click subscribe to ring back tones and I get "System error occurred and the order was not processed at this time. Please try again later. Code: SCM248" How do I fix this?

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Re: I keep getting an error code when I try to purchase a ringback tone.
vzw_customer_support
Customer Service Rep

Hi there, Susan7228! Thanks for your interest in Ringback Tones. Sorry that you're having problems with the service. Since you've posted under the Apple portion of the forum, I presume you have an iPhone. If so, please use iTunes for your Ringback Tone purchase. Thanks!


DionM_VZW
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Re: I keep getting an error code when I try to purchase a ringback tone.
vzw_customer_support
Customer Service Rep

Hi there, Susan7228! Thanks for your interest in Ringback Tones. Sorry that you're having problems with the service. Since you've posted under the Apple portion of the forum, I presume you have an iPhone. If so, please use iTunes for your Ringback Tone purchase. Thanks!


DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: I keep getting an error code when I try to purchase a ringback tone.
greg0110
Newbie

I have the same error message with the Galaxy S6 Edge?

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Re: I keep getting an error code when I try to purchase a ringback tone.
vzw_customer_support
Customer Service Rep
greg0110,
That certainly is not what we want to hear! Your device is Advanced Calling capable, do you have this feature turned on, on your device? If so, the ringback tone service is not compatible with Advanced Calling.
SandyS_VZW
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Re: I keep getting an error code when I try to purchase a ringback tone.
Maburhop12
Newbie

I only see ringtones listed under iTunes is that the same thing as ringback tones? I want the song to play when people call me so THEY hear it and not me.

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Re: I keep getting an error code when I try to purchase a ringback tone.
kaebfly
Champion - Level 3

No it's not the same thing. They are solely ringtones that you will hear.

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Re: I keep getting an error code when I try to purchase a ringback tone.
Maburhop12
Newbie

So how I do I get the ringback tones because I keep getting the same error?

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