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I keep getting an error code when I try to purchase a ringback tone.
Susan7228
Member

I click subscribe to ring back tones and I get "System error occurred and the order was not processed at this time. Please try again later. Code: SCM248" How do I fix this?

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Re: I keep getting an error code when I try to purchase a ringback tone.
vzw_customer_support
Customer Support

Hi there, Susan7228! Thanks for your interest in Ringback Tones. Sorry that you're having problems with the service. Since you've posted under the Apple portion of the forum, I presume you have an iPhone. If so, please use iTunes for your Ringback Tone purchase. Thanks!


DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

View solution in original post

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Re: I keep getting an error code when I try to purchase a ringback tone.
vzw_customer_support
Customer Support

Hi there, Susan7228! Thanks for your interest in Ringback Tones. Sorry that you're having problems with the service. Since you've posted under the Apple portion of the forum, I presume you have an iPhone. If so, please use iTunes for your Ringback Tone purchase. Thanks!


DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: I keep getting an error code when I try to purchase a ringback tone.
greg0110
Member

I have the same error message with the Galaxy S6 Edge?

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Re: I keep getting an error code when I try to purchase a ringback tone.
vzw_customer_support
Customer Support
greg0110,
That certainly is not what we want to hear! Your device is Advanced Calling capable, do you have this feature turned on, on your device? If so, the ringback tone service is not compatible with Advanced Calling.
SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: I keep getting an error code when I try to purchase a ringback tone.
Maburhop12
Member

I only see ringtones listed under iTunes is that the same thing as ringback tones? I want the song to play when people call me so THEY hear it and not me.

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Re: I keep getting an error code when I try to purchase a ringback tone.
kaebfly
Leader

No it's not the same thing. They are solely ringtones that you will hear.

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Re: I keep getting an error code when I try to purchase a ringback tone.
Maburhop12
Member

So how I do I get the ringback tones because I keep getting the same error?

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