Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
I need to clear my iPhone but my "Find My Phone" setting in iCloud is turned on and I forgot the password to my Apple ID and the passowrd to my email, please help
maddie_a
Member

I need to clear my iPhone but my "Find My Phone" setting in iCloud is turned on and I forgot the password to my Apple ID and the passowrd to my email, please help

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: I need to clear my iPhone but my "Find My Phone" setting in iCloud is turned on and I forgot the password to my Apple ID and the passowrd to my email, please help
Weth
Sr. Leader

http://www.techadvisory.org/2014/02/how-to-recover-a-forgotten-apple-id/

How to recover your Apple ID if you’ve forgotten your email address and questions

If you are not able to remember your recovery email address, password or security questions it may feel a little hopeless, but fear not, there is a way that might work.

  1. Go to the Apple ID Support page and select the Start your support request online link for your country.
  2. Click on Forgotten Apple ID security questions and follow the onscreen prompts.
  3. When you get to the next screen select either of the two options. Schedule a Call will allow you to pick a time for an Apple tech to call you, while Call Apple Support Later will allow you to enter your information and call Apple at some future point.

When you do talk to an Apple representative they will ask you questions about your account and personal information you provided when you first signed up for your ID. In many instances, the representative will be able to unlock your account or reset your password. Another option is to schedule a time to go into an Apple store or retailer for an appointment to see if they can help.

View solution in original post

Re: I need to clear my iPhone but my "Find My Phone" setting in iCloud is turned on and I forgot the password to my Apple ID and the passowrd to my email, please help
Tidbits
Sr. Leader

You need to contact Apple. They can cross reference your account based on your email address.

0 Likes
Re: I need to clear my iPhone but my "Find My Phone" setting in iCloud is turned on and I forgot the password to my Apple ID and the passowrd to my email, please help
maddie_a
Member

Is there a way that I can do that right now by calling or online, or do I need to go to the apple store?

0 Likes
Re: I need to clear my iPhone but my "Find My Phone" setting in iCloud is turned on and I forgot the password to my Apple ID and the passowrd to my email, please help
Weth
Sr. Leader

http://www.techadvisory.org/2014/02/how-to-recover-a-forgotten-apple-id/

How to recover your Apple ID if you’ve forgotten your email address and questions

If you are not able to remember your recovery email address, password or security questions it may feel a little hopeless, but fear not, there is a way that might work.

  1. Go to the Apple ID Support page and select the Start your support request online link for your country.
  2. Click on Forgotten Apple ID security questions and follow the onscreen prompts.
  3. When you get to the next screen select either of the two options. Schedule a Call will allow you to pick a time for an Apple tech to call you, while Call Apple Support Later will allow you to enter your information and call Apple at some future point.

When you do talk to an Apple representative they will ask you questions about your account and personal information you provided when you first signed up for your ID. In many instances, the representative will be able to unlock your account or reset your password. Another option is to schedule a time to go into an Apple store or retailer for an appointment to see if they can help.