Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I recorded a long voice memo and can't listen to it or send it to my email. It keeps saying "preparing failed and "name" is being optimized for sharing at this time" help
Beingjackie
Member

I recorded a long voice memo and can't listen to it or send it to my email. It keeps saying "preparing failed and "is being optimized for sharing at this time" help!!

Labels (1)
0 Likes
Re: I recorded a long voice memo and can't listen to it or send it to my email. It keeps saying "preparing failed and "name" is being optimized for sharing at this time" help
vzw_customer_support
Customer Support
Let's get you acess to your voice memos Beingjackie. How long is the voice memo? Since you recorded it, have you ever been able to listen to it successfully? Do you get this error message when trying to listen to it or when trying to send it?

Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes
Re: I recorded a long voice memo and can't listen to it or send it to my email. It keeps saying "preparing failed and "name" is being optimized for sharing at this time" help
Beingjackie
Member

Hi there,

The recording is an hour and 25 mins.

I have never been able to listen to it. When I hit play, it freezes and

doesn't play.

I get the error message when I'm trying to send to myself.

Love and Light,

Jacqueline

*“My soul is from elsewhere, I'm sure of that, and I intend to end up

there.” *

<< Personal information removed to comply with Verizon Wireless Terms of Service >>

0 Likes
Re: I recorded a long voice memo and can't listen to it or send it to my email. It keeps saying "preparing failed and "name" is being optimized for sharing at this time" help
vzw_customer_support
Customer Support
Thanks for the additional information Jacqueline! We need more information to get to the bottom of this issue! What is your Phone model and software version please?

AntonioC_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes