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I used my hotspot now can not receive iMessages when on a call. Can anyone help me please?
Fuzz1
Member

I used my hotspot now can not receive iMessages when on a call. Can anyone help me please?

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Re: I used my hotspot now can not receive iMessages when on a call. Can anyone help me please?
vzw_customer_support
Customer Support

Fuzz1, receiving those messages is very important when we rely on texting for much of our daily lives. Let's work together to ensure that this is up and running again.


If you go to the settings, cellular, is the cellular data on? With the LTE is this set to voice and data?


Do you receive any type of error message or are you able to send iMessages?
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I used my hotspot now can not receive iMessages when on a call. Can anyone help me please?
kaebfly
Leader

Do you have advanced calling activated on your account and have Voice and Data selected under Enable LTE in settings?

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Re: I used my hotspot now can not receive iMessages when on a call. Can anyone help me please?
Fuzz1
Member

I Have no idea. How do I check this?

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Re: I used my hotspot now can not receive iMessages when on a call. Can anyone help me please?
Fuzz1
Member

I Found the enable lte and selected voice and data. How do I activate advanced calling?

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Re: I used my hotspot now can not receive iMessages when on a call. Can anyone help me please?
kaebfly
Leader

If you were able to select Voice and Data under settings on your iPhone then it is active on your account. Otherwise you wouldn't have been able to select it on your phone.

Re: I used my hotspot now can not receive iMessages when on a call. Can anyone help me please?
vzw_customer_support
Customer Support

Fuzz1, receiving those messages is very important when we rely on texting for much of our daily lives. Let's work together to ensure that this is up and running again.


If you go to the settings, cellular, is the cellular data on? With the LTE is this set to voice and data?


Do you receive any type of error message or are you able to send iMessages?
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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