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IOS 9.1 no cellular data no iMessage no FaceTime no camera
Txcrazy30
Member

So what do we do to fix it?? I'm not having this... Can't use my phone data overages will be lovely I've tried Network reset nothing

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Re: IOS 9.1 no cellular data no iMessage no FaceTime no camera
vzw_customer_support
Customer Support

Txcrazy30 - no use of your phone and its functions is certainly no fun. It'll be my pleasure to get you back up and running normally with your iPhone. The first thing you'll want to do is back up your device to iTunes as follows:  http://apple.co/1IfthtF. Next, you'll want to restore your device as a new iPhone (to ensure the issue doesn't return) and then add your saved content back to your device via your iTunes backup file:  http://apple.co/1Oxcgmp


EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: IOS 9.1 no cellular data no iMessage no FaceTime no camera
Txcrazy30
Member

I can't access that and last time wth the 5s I had to do that and lost

everything so let's just find another way please

On Tuesday, September 29, 2015, Verizon Wireless Customer Support <

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Re: IOS 9.1 no cellular data no iMessage no FaceTime no camera
Ebella
Member

I Am having the same issue on my iPhone 6 Plus. My phone service also goes off and the sim needs to be unlocked.

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Re: IOS 9.1 no cellular data no iMessage no FaceTime no camera
vzw_customer_support
Customer Support

I completely understand your concern in not wanting to lose all your data, Txcrazy30. Backing everything up will prevent you from losing anything. However, let's see what else we can do first.


When was the last time you were able to use data on your phone? Are you getting any kind of an error when you try to use? Are you the Account Owner? If not, there could be some blocks if certain data limit has been reached.


However, please elaborate on what exactly happens when you try to use, as well as location so we can better assist. (zip code, indoors, outdoors, etc.)


VanessaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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