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IOS crash
Bigdaddy39
Member

I can't surf the web on my IPhone 6 plus due to my IOS was crashed due to a third party app on my phone. Can anyone help me with a solution to this problem ?

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Re: IOS crash
vzw_customer_support
Customer Support

Hello Bigdaddy39. I regret to hear of the trouble you're having with your iPhone 6 plus. That's a great phone you have. Which third party app did you attempt to access? Are you having trouble with anything else, calls or texts? Share further details. Thanks.


KristieQ_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: IOS crash
mama23dogs
Sr. Leader

3rd party as in, not from Apple App Store because you jailbroke the Phone?   If so reset and setup again with iTunes  

IF not, reboot your phone by holding the power and home button until your phone turns off, then on again, then release the buttons.   This will not effect your data.

delete the problem application.

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