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IPhone Edge Up Mistake

I'm really unhappy with Verizon Wireless Customer Service. They constantly make big mistakes on my acct and they never fix the problem or try to compensate for the problems. Yesterday I called to Edge Up my boyfriends phone. She put in all the info and at the end of the order she needed the payment of the Edge balance. I give her my credit card and instead of putting to the Edge order so it can ship out yesterday she makes a mistake and applied it to my account and now the order is delayed 5 business days waiting for Financial Services to reverse the payment.  It was a medical emergency that he gets the phone by Tuesday and now it's not going to happen and all Verizon Wireless says is there is nothing we can do for you. They should take responsibility for their representatives errors.

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Re: IPhone Edge Up Mistake
Sr. Member

That's sucks and is unfortunate giving your situation.  Every time I read post of such it reminds me that it'll probably be better to EDGE up in a store rather than doing it online or via the telephone...