You've come to the right place for help Patti Wittenauer. We definitely don't want you missing any of your calls.
When the calls go straight to voice mail are you showing a missed call on your phone? Is this happening with only certain numbers that call you?
Lets make sure Call Forward is disabled on your phone. Dial *73 and press send. Wait for a confirmation beep/message and press end. Retest and keep us posted.
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