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Incoming phone calls are going straight to voice mail. How do I get the phone to ring, so I can answer it?
MaryinRC
Enthusiast - Level 1
‎04-17-2015 08:50 PM

Incoming phone calls to my iPhone go straight to voice mail. How do I resolve that so the phone rings allowing me to answer before going to voice mail?

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Re: Incoming phone calls are going straight to voice mail. How do I get the phone to ring, so I can answer it?
MaryinRC
Enthusiast - Level 1
‎04-19-2015 09:11 AM

Thank you for your help. After spending the normal "over an hour" wait to connect with Verizon customer service, they resolved my problem (I hope!). My phone was connecting or trying to connect to the bluetooth in my vehicle, even though my vehicle is in the garage. Once I turned bluetooth off, my phone started ringing.

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Re: Incoming phone calls are going straight to voice mail. How do I get the phone to ring, so I can answer it?
vzw_customer_support
Customer Service Rep
‎04-18-2015 07:48 AM
MaryinRC,

Look no further help is here! Let's get your calls ringing again. Are all calls going straight to voice mail? How long has this been going on? Which iPhone do you have?

Let's make sure your call forwarding is not enabled. From your cell dial *73 send. Wait for confirmation beeps or message and end the call. Retest and keep us posted.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Incoming phone calls are going straight to voice mail. How do I get the phone to ring, so I can answer it?
mama23dogs
Legend
‎04-19-2015 07:50 AM

..,.and is "do not disturb" turned off?

Use Do Not Disturb on your iPhone, iPad, or iPod touch - Apple Support

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Re: Incoming phone calls are going straight to voice mail. How do I get the phone to ring, so I can answer it?
MaryinRC
Enthusiast - Level 1
‎04-19-2015 09:11 AM

Thank you for your help. After spending the normal "over an hour" wait to connect with Verizon customer service, they resolved my problem (I hope!). My phone was connecting or trying to connect to the bluetooth in my vehicle, even though my vehicle is in the garage. Once I turned bluetooth off, my phone started ringing.

An Accepted Solution is available for this post. Jump to solution.
Re: Incoming phone calls are going straight to voice mail. How do I get the phone to ring, so I can answer it?
mama23dogs
Legend
‎04-19-2015 09:21 AM

LOL.... I should have thought of that, it's happened before.  Glad you resolved it on your own.

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