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International Calling
cocotel74
Member

I'm traveling in the Dominican Republic, and can't get any calls to connect... Even after stopping into my local Verizon store this week to get the phone set up and adding an "international calling plan" along with data package.  Was told that I was "good to go" prior to leaving the store.  Also can't get connected to live chat via a web browser, and VZWsupport on twitter is unresponsive.  Error message when calling says "the number is incorrect," and immediately disconnects. Can't call global support because of phone connection issues.  Phone is an iPhone 5, and have used internationally many times with no problems. Texts appear to be working fine.  Any suggestions?

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Re: International Calling
vzw_customer_support
Customer Support

cocotel74,

Despite all these issues, I trust you are having a safe trip! Let's get your device working. Please confirm that global roaming is turned on, on the phone http://vz.to/1w8CFsu. Also, what type of plan did you add to your account?

SandyS_VZW
Follow us on Twitter @VZWSupport

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