Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Ipad cellualr data number "unknown"
Katspajamas
Member

Placed a new SIM in an Ipad 4 - service activated and LTE is working.

After many hours - the cell number still shows as "unknown"

If I log into the plan on the Ipad, the cell number is right at the top.

This is going to an executive, so if he has trouble and needs to call Verizon, the first question they will ask him is the cell number.

An online search returned a result of a man that says Verizon needs to re-push a profile to it?

Can I get more details if this is true?

Thanks.

Labels (1)
0 Likes
Re: Ipad cellualr data number "unknown"
vzw_customer_support
Customer Support

Katspajamas,


We definitely want that iPad to be ready to go when you hand it over and we're happy to help. We're already making progress if the device is working with LTE. However, to ensure the device activates let's make sure WiFi is disabled and then go to Settings, General, Reset and we can try two options. We can Reset Network Settings as well as Reprovision Subscriber Services. See how here and keep us posted http://www.verizonwireless.com/support/knowledge-base-89833/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes