Iphone 13 Pro Pre Ordered Who will I get my phones

[PhatManDiamond]

On 1the 18th I pre ordered 2 13 pros and made trades of my others iPhones. Why can't Verizon tell me when they'll be shipped? After setting up the order They can't tell me when they'll ship. Although they took my sales tax and upgrade money. Funny thing is 3 days later I get a box and thought great my new phones but it was return envelopes to send my taxes back in. If they think their getting my phones before I get my new ones their nuts. So Verizon when will they ship? After all they have them in the Verizon Store. Come on tell me when Ill get the new phones?

[acraftylady2]

Bewar if you don't send in the old phones by the specified date you will get no credit at all.  

[PhatManDiamond]

I know I got to send back but not before I get my new phones. I got till Oct 18th.

[vzw_customer_support]

Congrats on pre-ordering two new iPhone 13 Pro Smartphones and participating in the Device Trade-In Program! Hearing that you've not been made aware when your devices are shipping is very concerning and we're her to help.

Noting that you're preordering, our customers are provided with a confirmation, order, and order location number information. Please check your email account to see if you have that information, including your email account's spam folder for correspondence from Verizon.

If you have that information, you can check for the status of your equipment order by visiting our Order Status website at http://spr.ly/6604J8SF4. We're confident that this will help you. We can also be reached by phone if additional assistance is  needed at 800-922-0204. Thank you!

-Robert C.

[vzw_customer_support]

PhatManDiamond we always want to provide accurate information. How exciting to be getting a new phone. The expected ship date should be on the order. If not, we have sent you a private message here on this platform. -Dolores

[PhatManDiamond]

My name is Charles Diamond.

[PhatManDiamond]

I was assured by 2 agents that the order would be at my door by Oct1

[acraftylady2]

Just read an article today there is going to be even more postal delays with stuff.  All verizon can do is ship it and then it's out of their hands if there are delays getting to you.  I wouldn't worry unless Oct 1st passes.

[vzw_customer_support]

PhatManDiamond, the packaging you received was for your trade-in device and it's not due back until you receive your new phone. At this time, all orders have been updated with the current shipping dates. 

-Nicci