Iphone 4S. Wifi and bluetooth will not turn on? HELPP!!!!

[Sheppy92]

neither Wifi or bluetooth will turn on. they are both "grayed" out and no matter what i do i cannot get them to turn on. i even asked Siri to turn wifi on, she replies that she has but nothing changes. i'm currently updated to IOS8. HELP PLEASE!!

[vzw_customer_support]

Help is our middle name Sheppy92! Assuming that it worked before the iOS update, have you done a reset network settings? The steps to do so is Settings > General > Reset > Reset Network Settings. Once you have done so, please retest and keep us posted.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

[btwaits]

I tried exactly what you suggested Sheppy92 and it goes through the reset, but the Wifi and Bluetooth are still greyed…what am i missing?

[vzw_customer_support · Accepted solution]

We want to get your phone back in action, btwaits! The next step would be a restore through iTunes to clear any corruptions. Here is a link with instructions: http://www.verizonwireless.com/support/knowledge-base-47616/


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport