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Iphone 5 s has no power
Kincaid32
Member

My iphone 5 s quit working about two weeks ago , it just quit working no power at all , won't charge won't to nothing , I have called Verizon and apple about this and no one can get it working I have there insurance so why won't they just send me a new phone , I have not had it a year yet , I really need a phone asap , what do I do now

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Re: Iphone 5 s has no power
SuzyQ
Sr. Leader
Sr. Leader

You can replace it with insurance, through Asurion, the insurance provider.  If it's less than a year old, though, I'd go through Apple and get a warranty replacement.  Is there an Apple store nearby?  You can go to Apple's website and work through their Genius Bar too.

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Re: Iphone 5 s has no power
casper29605
Member

If there is no damage to the device and you are still within a year apple will replace the device. If there is damage on device crack screen or water damage you will need to contact Asurion and order a insurance replacement.

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