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Iphone 6 Dropped Calls and Voice Issues
RebeccaTaillon

We moved into an office building last June and ever since we moved in we have had continual dropped calls and the voice comes and goes on both ends, even our neighbors upstairs are experiencing dropped calls on a regular basis. (they use Verizon too)

Steps we took to solve:

  1. Contacted Verizon - they suggested a booster
  2. Bought a Samsung Booster from Verizon
  3. Set it up - looks like it is working properly (all blue lights)
  4. Calls still drop and voice still fades in and out.
  5. Tested all cell phones in the office and they are connected to the booster #48
  6. Reset Network Settings on each phone.
  7. After many calls to Verizon we still have the exact same problem we had when we moved in.
  8. I have lived on the internet reading everyone's advice on what to do and have pretty much exhausted every idea out there.
  9. Bottom line is my boss is really upset and I don't know where else to go or who to turn to for support.  I don't really want to leave Verizon, but it is getting to that point.  We can't run a business like this.

Is there a specialist out there that can check RF?

Is it possible to have too much wireless in a building that would cause this problem?

Is it the IPhone 6?

Is it the booster?

Please help, Rebecca

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Re: Iphone 6 Dropped Calls and Voice Issues
vzw_customer_support
Customer Support

Rebecca Taillon, Wow it seems like you been through so much trying to get this resolved. I appreciate all of your efforts. I have a couple more steps for you. Please Go to the device settings, Cellular, Enable LTE, uncheck for voice & data. Next from settings, general, reset, reset network settings. When the phone turns back on call the #48.
TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. ThisLTEsures others can benefit from our conversation. geneneral advance for your help with this!!

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Re: Iphone 6 Dropped Calls and Voice Issues
RebeccaTaillon

Thank you for writing back.

Clarification please:

Please Go to the device settings, Cellular, Enable LTE, uncheck for voice & data

(Do I need to turn it off or set it to data only).

Reb

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Re: Iphone 6 Dropped Calls and Voice Issues
vzw_customer_support
Customer Support

We love to help Rebecca. No once you do the network reset the device will restart.


JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Iphone 6 Dropped Calls and Voice Issues
BrownSugar67
Novice

I had the same issues with my iPhone 6s. I would get a new SIM card and go to the APPLE store and let them run a diagnostics test on it or call Verizon tech support they should be able to do the something. If your phone needs to be replace get it done at the Apple store this way you will not get a used device. If its not to late invest in Apple care it doesn't cover lost or stolen devices.

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