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Iphone 6
annabelle65
Member

My phone hasnt been wanting to charge since i got it last October! I have went through 5 BRAND NEW charging cords! Tonight when my phone was dying i plugged it in now my phone wont cut on. It shows the apple logo then switches to the battery sign. It will vibrate a few times go to my home screen and when i try to unlock it, it cuts back off to the logo screen then repeats over and over. I got the phone through the edge program and was wondering if ill be able to get a new one. Its been 6 months ive had this phone.

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Re: Iphone 6
vzw_customer_support
Customer Support

If there is no physical damage, you are probably covered by the 1 year factory warranty.  You can call customer service at 800-922-0204 or message us on Facebook at www.facebook.com/verizon or on Twitter, @vzwsupport.


NoahSS_VZW
Follow us on Twitter @VZWSupport
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Re: Iphone 6
kaebfly
Leader

Should be covered under warranty if you got in October assuming there is no damage (liquid for example) that would void it. You wouldn't be able to get a new device until you paid that one off if it's an iPhone 6 but if it were an iPhone 6s you would be able to when it's been 1 year and at least 50% of the DPP was paid (someone will correct me if I'm wrong but I believe the iPhone 6/6Plus was excluded as the annual upgrade program didn't start until the release of the S-series of iPhones). Also, if there were any damage to the device when turned in you would be charged a fee for it.

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