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Iphone 7 Plus recent call list saved by verizon or Apple?
justinkla8
Member

I recently (October 23rd) got/setup a brand new iPhone 7 P and chose to setup as new as opposed to transferring content from my old iphone 6.  I noticed that my call history was populated on the brand new phone -all calls since October 1st.  Is this something Verizon does? I did not restore any call logs or icloud /iTunes backups

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Re: Iphone 7 Plus recent call list saved by verizon or Apple?
Weth
Sr. Leader

Apple.

I believe this is a function of using the same AppleID as your last phone (which is logical) and having the Handoff feature turned on.

View solution in original post

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Re: Iphone 7 Plus recent call list saved by verizon or Apple?
danieller_vzw
Verizon Employee

We hope you are enjoying your new phone so far, justinkla8. Let’s take a closer look into the call log. When setting up the phone as new, it would not restore any content from a previous backup. Verizon does not have the ability to restore your call log unless you downloaded the Verizon Cloud. Have you downloaded any other cloud apps or the Verizon Cloud? Did you log in using the same Apple id and password that was used with your previous device?

DanielleR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Iphone 7 Plus recent call list saved by verizon or Apple?
justinkla8
Member

Verizon Cloud has not ever been used.  The phone was setup as a brand new phone.  No other cloud apps have been downloaded. and yes, the same apple ID and password as the old device.

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Re: Iphone 7 Plus recent call list saved by verizon or Apple?
Weth
Sr. Leader

Apple.

I believe this is a function of using the same AppleID as your last phone (which is logical) and having the Handoff feature turned on.

0 Likes