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Iphone 7 charging issue
derrickhand300

This is strange

iphone 7 in perfect condition wont charge- cleaned charging port thoroughly- bought new charge cables and tested them on our other iphones and they work fine

The iphone has the 11.3 OS update installed- says battery life is 95%

When you plug the phone it -it appears to be charging but the charge indicator icon is missing

the phone will charge to 12% even with the charge indicator missing- then stop charging

If i lay the phone down- and use the 12% to start recording a video and let it run on the charger a few minutes until the 12% is gone and the phone dies- then leave it on the charger overnight and shut off with charger hooked up- it will charge to 100%- BUT still no charge indicator

any attempts to charge it after that fails until you run the battery completely dead again with it plugged in - then leave it overnight

With the lightning cord plugged into PC- it will not connect to pc or itunes to do a DFU because nothing recognises the device

What ever is causing the charge indicator not to work seems to be the issue

I am REALLY frustrated with this- the device is perfect no damage of any kind ( warranty just ran out but still paying on the phone)

can anyone help?

Thank you

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Re: Iphone 7 charging issue
vzw_customer_support
Customer Support

A phone that is inconsistently charging must be frustrating, derrickhand300. It appears you’ve taken all the suggested steps Apple has to offer when looking at this article

 

 

https://support.apple.com/en-am/HT201569

 

 

You mention that the manufacturer warranty just ran out. With that being said, I’ve got great news if a Factory Data Reset of the iPhone does not resolve this charging trouble ( https://support.apple.com/en-us/HT201274 )  .  Verizon Wireless currently has what we call an insurance open enrollment opportunity. This means that as long as your device is in good condition, then you can enroll in our Total Equipment coverage program. This includes an extended warranty.

 

Question 4 below “General Information” has additional details. https://www.verizonwireless.com/support/equipment-protection-faqs/

 

 

Does it charge normally after wiping the device?

 

 

 

DavidH_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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