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Iphone is not Activated?
steveod66
Newbie
‎08-23-2015 03:46 PM

      I recently bought an Iphone 6 plus used and after i installed it and was able to make calls. i kept getting a message on the phone saying, "Iphone is not Activated.  contact your carrier if it continues" which it's Verizon. This pops up every 15 min. or so.  I contacted the owner and he said that he had no problems. Apple doesn't even know how to fix it.  I called verizonwireless and she told me she has no clue.  Any help would be appreciated. Thanks.

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Re: Iphone is not Activated?
vzw_customer_support
Customer Service Rep
‎08-23-2015 04:23 PM

Ensuring your phone is working correctly is our goal, steveod66. Let's get to the bottom of this. Please clarify what you meant by "installed it". Was it changed on your online account? Does it show Verizon service in the top left corner?


LynnD_VZW
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Re: Iphone is not Activated?
steveod66
Newbie
‎08-23-2015 04:43 PM

Installed it meaning when i got it, I installed from the start.  The previous owner is a verizon customer and he told me he called verizon and verified that he was selling his phone. The phone works fine,  just the message that pops up is annoying.  Thanks.

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Re: Iphone is not Activated?
Snn5
Legend
‎08-23-2015 04:54 PM

Do you have a SIM activated to your account in it?

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Re: Iphone is not Activated?
steveod66
Newbie
‎08-23-2015 04:55 PM

yes.  I even have a backup SIM. 

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Re: Iphone is not Activated?
bizzareone
Specialist - Level 1
‎08-23-2015 11:36 PM

Try logging into your MyVerizon account to see if the sim card number (ICCID) matches the one that is in your phone. If it does not match then change it to the one that is in the device for proper activation.

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Re: Iphone is not Activated?
mdhoyt
Newbie
‎10-22-2015 06:35 PM

Was this ever solved? I have a similar problem. I have an iPhone 5C and an iPhone 4. The 5C screen broke so I went back to using the 4. Fixed the 5C screen and reactivated it, but now every 3 or so minutes I get the "iPhone is not activated" message. Extremely annoying. From what I can tell everything seems to be working as far as service goes.

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Re: Iphone is not Activated?
vzw_customer_support
Customer Service Rep
‎10-24-2015 08:50 AM

mdhoyt I want to make sure your 5c is activated via our system. Please call us a 1.800.922.0204 so we can verify it for you. Thanks.
DeloresK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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