Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Iphone4 does not respond to touch. Tried resetting it several times. It can revieve messages, calls and text but wont slide to turn on. The flashlight is on too.ing
GucciMama
Member

Iphone 4 will not slide to unlock. Will not respond to touch or  hard shut down or reset after many attempts.

Labels (1)
0 Likes
Re: Iphone4 does not respond to touch. Tried resetting it several times. It can revieve messages, calls and text but wont slide to turn on. The flashlight is on too.ing
mama23dogs
Sr. Leader

If you have a problem with a 5 year old Apple phone, you need to contact Apple for repair, or just replace the device.

0 Likes
Re: Iphone4 does not respond to touch. Tried resetting it several times. It can revieve messages, calls and text but wont slide to turn on. The flashlight is on too.ing
vzw_customer_support
Customer Support

Having a working touch screen is crucial on a touch screen device GucciMama. Allow us to help in getting your phone back up and running. When did you start experiencing difficulties with the touchscreen? Did you recently install any new apps or software when this started?Is there any physical or water damage to your phone?



Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Iphone4 does not respond to touch. Tried resetting it several times. It can revieve messages, calls and text but wont slide to turn on. The flashlight is on too.ing
GucciMama
Member

No recent apps installed. No water damage, it just started 4 days ago.

On Sat, Dec 19, 2015, 8:05 AM Verizon Wireless Customer Support <

0 Likes
Re: Iphone4 does not respond to touch. Tried resetting it several times. It can revieve messages, calls and text but wont slide to turn on. The flashlight is on too.ing
vzw_customer_support
Customer Support

Thanks GucciMama, the additional information provided will help us get to the bottom of your equipment concerns. To ensure we are providing accurate troubleshooting steps, can you please verify the make and model phone you are using?


Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Iphone4 does not respond to touch. Tried resetting it several times. It can revieve messages, calls and text but wont slide to turn on. The flashlight is on too.ing
pherson
Leader

This response is a huge reason why people have list faith in verizon service. The OP said iphone 4. It's even in the title!!

Re: Iphone4 does not respond to touch. Tried resetting it several times. It can revieve messages, calls and text but wont slide to turn on. The flashlight is on too.ing
mama23dogs
Sr. Leader

Verizon cannot help you with an Apple device, they can't touch it.

IF your 5 year old phone can be fixed it must be Apple to do it.

PLease contact Apple, or better, yet, make an appointment with the Genius Bar.

0 Likes