Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 

I can not  get the sound to on went I used messenger I got the ring tone on but it will sound off please help

Labels (1)
Re: Iphone5
Sr. Leader

It is a bit difficult to understand what is going on. I gather you are not getting any sound?

There are several things that can cause no sound:

1) Volume is turned down

2) Ringer and alerts volume is turned down (Settings/Sounds)

3) Mute is turned on (swipe up from bottom to open Control Center and make sure the bell with a line through it is gray and not white)

4) Do Not Disturb is turned on (moon symbol in upper right of screen)

5) Device is connected to Bluetooth device that you cannot hear

6) Device needs to be rebooted (hold sleep/wake button together with home button for 10 seconds then let go)

7) Hardware problem - common ones would be headphone jack problem, speaker problem - a lot of speaker problems happen after water damage or hard drop)