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Issues getting on free WIFI with my IPhone 6 plua
Harriettedm
Member

This past fall of 2015 I spent considerable time on Verizon chat with a tech regarding my problem. I was eventually told to content my internet provider. The only thing my provider found to fix the problem was to turn off my phone and my modem simultaneously for a couple of minutes. When turning back on the problem was fixed. That was until I tried to access free WIFI elsewhere. No problem, I just stayed on LTE. Now I'm in Florida for 3 months and the LTE is eating my data at warp speed. I can not go turn the modems off at the campgrounds I'm staying at. I would be shot. My husband has no problem using WIFI on his laptop. I need help. Is this a lemon IPhone 6plus or what?

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Re: Issues getting on free WIFI with my IPhone 6 plua
bd94s10
Sr. Member

I read this thread rather quickly and don't recall seeing these recommendations, which Apple will for sure suggest / request you complete:

  • Settings > General > Reset > Reset Network Settings - this will remove all saved Wi-Fi networks. In rare situations this has not only helped others but resolved some of my challenges. e.g. connecting at airport Wi-Fi networks etc. It is a basic step but worth a shot.. Apple will go to this first no doubt
  • Reset the device to vanilla and try it before restoring your device back from backup. This is non favorite as it requires you backup your device (iTunes or iCloud) and then restore it to factory. I did this last week on my device just for the heck of it and isn't the end of the world. Settings > General > Reset > Erase All Content and Settings --- MAKE SURE FIRST TO BACKUP YOUR DEVICE VIA:
    • iTunes on a Mac/PC
    • iCloud: Settings > iCloud > Backup > Toggle iCloud Backup on

I agree going to Apple is the next best step after you have tried the above.. if you haven't already. Let us know and goog luck!

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Re: Issues getting on free WIFI with my IPhone 6 plua
vzw_customer_support
Customer Support

WIFI is crucial when trying to conserve your data allowance, Harriettedm. Let's work on a solution to this issue together. When did this issue start happening? Had anything on the iPhone 6 plus change around the time this issue started?


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Issues getting on free WIFI with my IPhone 6 plua
kaebfly
Leader

Have you contacted Apple about the issue? Are you still under the 1 year manufacturers warranty. If so they will troubleshoot the problem and if needed replace the device. Depending on what part of Florida you are in there may be an Apple Store nearby or you can initiate service from their website.

Re: Issues getting on free WIFI with my IPhone 6 plua
Harriettedm
Member

When this first happened, I had connected to a Wifi at Panera Bread early October.  When I left there, I had problems from that day forward. I tried many things to fix it on my own but to no avail. That is when I spent a long time chatting with a Verizon tech.

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Re: Issues getting on free WIFI with my IPhone 6 plua
Harriettedm
Member

I am still under warranty but have not contacted Apple. I am in Honestead Fl so maybe there is an Apple Store in Miami at least.

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Re: Issues getting on free WIFI with my IPhone 6 plua
kaebfly
Leader

I know of at least 2 Apple Stores in Miami. Hopefully they will be able to get everything working for you

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Re: Issues getting on free WIFI with my IPhone 6 plua
Harriettedm
Member

I guess that may be my best chance of resolving. Thanks.

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Re: Issues getting on free WIFI with my IPhone 6 plua
vzw_customer_support
Customer Support

kaebfly presented a great option, Harriettedm. Within the first year, Apple does provide warranty support. We can also save you the trip. Since this started, have you attempted to reset network settings (Settings - General - Reset - Reset Network Settings)? This step doesn't delete anything except any remembered WIFI passwords, and can help get your WIFI working correctly again. Please keep us posted.


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Issues getting on free WIFI with my IPhone 6 plua
Harriettedm
Member

When I chatted back in October with a Verizon tech we did it then and I have tried it several times, both the network setting and resetting all settings.

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Re: Issues getting on free WIFI with my IPhone 6 plua
Harriettedm
Member

Does Apple provide any warranty?

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