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Just purchased the iphone6 and can hardly hear when I get a call, despite volume up, bluetooth off and nothing obstructing device. This issue is all over the Web, come to find out. How to fix?
User_Ann
Member

Just purchased the iphone6 and can hardly hear when I get a call, despite volume up, bluetooth off and nothing obstructing device.  This issue is all over the Web, come to find out.  How to fix?

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Re: Just purchased the iphone6 and can hardly hear when I get a call, despite volume up, bluetooth off and nothing obstructing device.  This issue is all over the Web, come to find out.  How to fix?
vzw_customer_support
Customer Support

Congrats on your new phone, User_Ann. We want to make sure we get the volume on your phone working. Please verify there is not a piece of plastic covering your earpiece. Also verify there is nothing in the headset port.

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Just purchased the iphone6 and can hardly hear when I get a call, despite volume up, bluetooth off and nothing obstructing device.  This issue is all over the Web, come to find out.  How to fix?
vzw_customer_support
Customer Support

Congrats on your new phone, User_Ann. We want to make sure we get the volume on your phone working. Please verify there is not a piece of plastic covering your earpiece. Also verify there is nothing in the headset port.

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Just purchased the iphone6 and can hardly hear when I get a call, despite volume up, bluetooth off and nothing obstructing device. This issue is all over the Web, come to find out. How to fix?
User_Ann
Member

Turns out there was a film on the glass side of the phone that I didn't even know was there! All is well now! Yay, cause I'm really liking this phone. Had a blackberry for ever. Thank you for your prompt response. Ann

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Re: Just purchased the iphone6 and can hardly hear when I get a call, despite volume up, bluetooth off and nothing obstructing device.  This issue is all over the Web, come to find out.  How to fix?
vzw_customer_support
Customer Support

User_Ann,

Yay, I am glad that your audio issue has been resolved! Please let us know if you are in need of additional assistance. We are here to help.

KarenC_VZW
Follow us on Twitter @VZWSupport

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